STOP THE PRESSES —–Someone used technology EFFECTIVELY!!!
The Pappy Van Winkle Phenomenon
It’s the LITTLE Things that can make a BIG Difference in Customer Service
One BIG FOOT of Customer Service
A Tip of the Cap to Riverhouse Restaurant
A Visit to the Apple Store
How a Business Owner Gained a Customer for Life by Simply Answering the Phone
The Post Office Claims Great Service and Stands Up to IT!
The Best Customer Service Providers Keep Getting Better
CHEWY.com, Congratulations for the GREATEST Return Policy EVER
A Customer Service Review sent to a Non-Customer?
A “Warehouse” of Service!
The Disney Secret
Turn an Angry Customer into an Advocate
Bringing Down the Wall: Informal Meetings
Beware of Seminars
So You Give Great Customer Service?
Great Service…At The Social Security Office?
One Day: 2 Customer Service Experiences
